Customer Help and FAQ

Heeeeey!! Here you’ll find more detail on postage, turnaround times, exchanges and terms and conditions.

If you don’t find your answer here, please get in touch via the contact form at the bottom of the page.

How fast will my purchase get to me? 

My average turn around is three weeks from order to postage (based on my normal order volume and the nature of handmade items). This does not include postage time. All of my super-fabulous Kablooie items are made to order, with a processing time of up to 3 weeks from order to postage.

Some orders take an average of 4 weeks, as I need to allow time for fabric orders to arrive. If it’s important that you receive an item by a certain date, like a birthday or an important event – please contact me BEFORE ORDERING to see if this will be possible.

I also offer express postage for $10 at checkout – but again, please remember that THIS IS FOR POSTAGE TIME ONLY, NOT SHORTER PROCESSING TIME.

Okay, I think I’m done with the caps lock button now. hehe.

You will always get an email when your order has been completed, along with a tracking number, to the email you provide at checkout, so you know when it’s on your way to you. If you don’t see the email first off, please check your spam or promotions folder, as they often end up there.

What’s the lowdown on postage?

I charge $7.50 flat rate postage anywhere in Australia. Simples!  If your purchase is over $100, your postage will be free – automatically. Totes cool – yay!

If for any reason you are charged postage incorrectly, please contact me  – I can check it out quickly and refund you if needed.   All parcels include tracking (I’ll include your tracking number in your completed order email). If you don’t see your email please check your spam folders in your email account, they often end up there.

I post via Australia Post – who advise that a standard parcel can take up to a week to be delivered. However – I have had some parcels take up to two weeks. If your parcel doesn’t arrive within two weeks after being posted in Australia – please FIRST check your tracking number online.  If you’re still unable to find the information or it looks like something is wrong, please then contact me so I can help. You may need to allow more than the usual time during busy holiday periods such as Christmas.

International postage is $20 for most other countries. If your country is not listed please contact me for a quote. Unfortunately I do not post to the US or Canada due to insurance restrictions.  Don’t forget some countries charge customs or other fees on your order, and these are not included in the product or postage cost which I charge you. Any extra charges are outside of my control – please ensure you understand this before purchasing – as I don’t want you to experience any rude shocks.

International postage can take from 2 – 6 weeks depending on where you are located. Tracking is usually available on International parcels, but can depend on the reliability of your own country’s postal service.

I do not accept returns (including return to sender) based on additional taxes or charges being applied in your country after I have shipped your product.  Thanks so much for your understanding.

To update you on order progress, you will get an email from the website (using the email you provide at checkout) once your order has been processed, finished and posted. please check your spam or promotions folder if you do not see the email, as it often ends up there.

 

Does Kablooie do returns or exchanges?

Like any small boutique store, I do not offer refunds or exchanges because you have changed your mind about your handmade to order purchase, so please consider carefully before checking out. Kablooie garments are carefully handmade, starting often months and years before in the design process, creating an exclusive print, which is then printed, cut and used by a local seamstress to sew your garment.

I do offer exchanges for size only –  if you have chosen your size and it doesn’t fit you, you can return it.  In this case, an exchange may be either an adjustment on your garment or the completion of a new one for you. Your garment must be exchnaged within 2 weeks of receiving it, and be in unworn condition to be exchanged (ie a try on  is fine but not if you have worn it more than once).  If you need to exchange your garment for a different size, please contact me on hello@kablooiestore.com.au for my return address,  and return your garment for exchange promptly. Postage back to me is your responsibility. I’ll take care of postage back to you.

Please check out my full terms and conditions here.  Kablooie Store complies with Australian Law for Returns and Exchanges.  As per Australian Law, refunds are available only if your product is defective or has a major fault in it, which can not be reasonably fixed.

Every single Kablooie product is pretty awesome (I think!), and is handmade.  There will be small differences in pattern placement, stitching and thread colour, and slight variations, as each item is individual and not mass produced. Change of mind (deciding you no longer want your product, or don’t like the style or fit, when it’s been described via product photos and descriptions, and sizing charts, fits under this category). For this reason, please choose carefully.  Where there is  fault in your product, I will either fix it for you, or provide an exchange or credit for a new items, or where appropriate, a refund.

 

Do you ever create custom, one of a kind, or limited edition clothing?

Well I’m glad you asked! And yes I do, within certain parameters. Kablooie Clothing is all about being an individual and having fun with fashion.  If you want access to even more of my products, I do limited runs of clothing, occasional one of a kind, and secret sales in my Private Facebook Shopping Group. None of these are available on my website and I’m more flexible about what I can customise, including trying new sizes, adding sleeves, changing length etc.  Cool, right?  Come join us.

I do offer minor customisation to my current patterns and styles, including scooping necklines, lengthening sleeves or hems. Scooping the neckline or lengthening the hem by up to 5cm can be requested at checkout for no charge.  A longer sleeve or a matching fabric belt can be purchased soon as a product you can add to cart with your dress or top.

I am sorry,  but I am not able to make you a more tailored garment (including more darts, zips or modifications, a completely different style garment (using a new pattern), or make you something with your own fabric. These requests may seem simple but they are very costly to produce on a one off basis.  Please see a tailor or seamstress for these types of requests.

 

Do you sell your Kablooie fabric?

No I don’t. Each of my exclusive fabrics has been developed in collaboration with independent designers, so that I am able to offer my cusitmerssmdeisgner they can’t find anywhere else. It’s a big investment for me as a small business, so I don’t sell any of my fabric for other purposes.

What is your privacy notice?

I value your privacy, and your private information. And I hate spam. Please read our separate privacy policy carefully here.

 

Kablooie Store is a Registered Business in Australia – ABN 32 457 385 234

 

Still need help? Contact Kablooie Store below!

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