Policies & FAQ

Hiya!! I hope you find your answer here – if you don’t, please get in touch via the contact form at the bottom of the page.

Australian Postage
I offer flat rate postage of $7.50 anywhere in Australia. If your purchase is over $100, your postage will be free – automatically. Totes cool – yay! (Oh, also – All purchases from the Bananas For Mangoes designer collection automatically receive free postage.) If for any reason you are charged postage incorrectly, please do contact me via the contact page – I can very quickly investigate and refund you where require.

All parcels include tracking and your tracking number will be emailed to you If your require insurance, please discuss with me before purchase as this comes at an additional cost.

Within Australia, Australia Post advises that a standard parcel can take up to a week to be delivered. However – I have had some parcels take up to two weeks. If your parcel does not arrive within two weeks in Australia – please contact me so I can help. You may need to allow more than the usual time during busy holiday periods such as Christmas.

Turnaround Times

PLEASE NOTE, THE ABOVE TIMEFRAMES ARE FOR POSTAGE TIME, NOT PROCESSING TIME. Aha – did all that CAPS lock biz get your attention? Awesome. All of my super-fabulous Kablooie items are made to order, with a processing time of up to two weeks FROM ORDER TO POSTAGE. During busy periods, including new product launches, turnaround time can be up to three week.s this is because all items are made to order, and some require fabric to be ordered in. If you require an item by a certain date, please contact me to see if this will be possible.

I also offer express postage for $10 at checkout – but again, please remember THAT THIS IS FOR POSTAGE TIME ONLY, NOT PROCESSING TIME.

International Postage
International postage is $15 for the US and Canada, and $20 for most other countries. If your country is not listed please contact me for a quote. Don’t forget some countries charge customs or other fees on your order, and these are not included in the product or postage cost.

These charges are outside of my control so please make sure you understand possible charges before purchasing – I don’t want you to experience any rude shocks. International postage can take from 2 – 6 weeks depending on where you are located. Tracking is not available on International parcels.

I do not accept returns (including return to sender) based on additional taxes or charges being applied in your country after I have shipped your product.  Thanks so much for your understanding.

Returns and Exchanges
Every single Kablooie product is pretty awesome (I think! 😆), and is handmade.  There will be small differences in pattern placement and slight variations as each item is individual and not mass produced.
Because of this, I am unable to accept returns only for a change of mind once you have checked out –  so please do select carefully.

If your product is waaay different to it’s description, or there is a genuine problem with the quality of your item – please contact me for an exchange. I do want you to love your purchase so I’ll work hard to make sure this happens!

Please check the sizing charts below before ordering. I am happy to exchange for size if your garment doesn’t fit, if you return it to me within two weeks of receiving it. Postage of your new garment back to you is on me! Please contact me for the return postage address via the contact page.

Sizing

Children’s Sizes

Children’s sizes are based on the Australian Standard sizing for children. Waist and length measurements are shown below for your reference. All skirts are designed to come to the knee, depending on the child’s height. All boys shorts come to the knee or just below, and all girls shorts come to just above the knee, on average. All kids clothing is designed to be relaxed fit, elastic waisted, and is true to size.

Measurements – Children’s Skirts/Shorts sizes 1-6

Centimetres (Metric) Size 1 Size 2 Size 3 Size 4 Size 5 Size 6
Waist 46 48 51 53 54.5 56
Skirt Length 22 25 27 30 34 38
Shorts – girls (approx.) 20.3 20.5 26 28.5 32.5 35
Shorts – boys (approx.) 20.5 26 28.5 32.5 35 14.75

Children’s Dresses

Dresses are A line Tunic style, with a slimmer silhouette than ladies dresses. Children’s dresses have a button closure at the back and come to around the knee or just above.

Centimetres (Metric) Size 1 Size 2 Size 3 Size 4 Size 5 Size 6
Chest (armpit to armpit) 58.4 61 62.5 63.5 66 67
Front Length (neckline to hem) 40.6 43.2 45.7 48.3 53.3 60
Side length (armpit to hem) 33 35.5 38 40.6 44 48.3

Ladies Skirts

All ladies Regular skirts are 50 cm length. This is approximately knee length, depending on your height.  All ladies Maxi skirts are 65 cm length. This is approximately mid calf, again depending on your height.  If you’d like your skirt length varied – just pop it in the notes section at checkout! Please note any skirt longer than 50cm falls into the maxi category. For the Bananas For Mangoes collection, MAXI MAXI skirts are designed to be full length, to the ankle.

Centimetres (Metric) Size 8 Size 10 Size 12 Size 14 Size 16 Size 18
Waist 63 70 75 80 85 90
Length (Regular – knee) 50 50 50 50 50 50
Length (Maxi – mid calf) 65 65 65 65 65 65

 Please keep in mind that skirt waist measurement is for the elasticized waist, so the elastic so has more give. If you’re unsure, I would advise you size down rather than up.  If your size is not listed please contact me about a custom order!

 

Ladies Tops and Dresses

Ladies tops are designed to be a relaxed boxy fit, and are made from a woven cotton with no stretch.

Average body measurements for each size are below, as well as approximate measurements for the width and length of the top when lying flat. As with skirts, most feedback is that sizing is generous, so size down rather than up if you are unsure,

Centimetres (Metric) Size 8 Size 10 Size 12 Size 14 Size 16 Size 18
Bust (shirt/dress) 80 84 92 100 110 122
Waist (shirt/dress) 62 66 74 82 92 104
Hips (shirt/dress) 86 90 98 106 116 128
Width across bust of shirt/dress  (when laid flat) 50 53 57 61 66 72
Length of shirt (from top of shoulder to hem) 59 60 62 63 65 65.5
Length of dress (from top of shoulder to dress hem) 84 86 88 90 92 93
PLEASE NOTE – you can request a small adjustment to dress length (10-15 cm)

For custom made items or made to order items, if you would like your garment with an adjusted waist or length, please put this in the notes at checkout. For example, if you are purchasing a size 1 for an 18 month old and would like a slightly roomier waist, let me know this and I will add 1/2 an inch for you.

I can custom make garments in larger sizes, subject to availability of fabric – please contact me to discuss. Larger garments may come with an additional cost. When custom making, I will usually ask you for waist, waist to knee (or preferred garment length), mid thigh circumference, and back crotch to waist measurements.

Reviews
I’d love to hear what you think of my products – like, I’d REALLY love it!  YOu can read other customer’s reviews and then write your own, on my REVIEWS page. You can also review individual products on each product page!

Social Media

You can find me hanging out on Instagram (www.instagam.com/kablooiestore), Facebook (www.facebook.com/kablooiestore), and Pinterest (www.pinterest.com/kablooiestore).

If you love to post your Kablooie adventures on social media, I’d love you to tag me – @kablooiestore,  So I can do a happy dance and feature your pictures on my account!! Both kids and adult shots receive the same excited squealing response from me!

Kablooie VIPs

Want to know all the inside goss, as well as getting early sneak peeks of new products, exclusive launch invitations and general fun stuff? Join my VIP group today  HERE  or via the signup banner up the top of the page. Oh, you also get $5 off your first order online – say whaaaat?

Out of Stock/Restocking

Most of my items are made to order –  stock numbers listed are based on the fabric I have available, as well as how many items I can practically prepare and post out to my customers in a timely way. If the item you require is out of stock, please contact me via this site or on Instagram/Facebook. If I do have fabric available, I will be able to tell you when the next restock is planned. In general I will restock once a month.

Privacy Policy
I value your privacy. Any of your personal details which you provide to me will be kept private, and will not be passed onto a third party without your express permission.

Kablooie Store is a Registered Business in Australia – ABN 32 457 385 234

Still need help? CONTACT ME!