Policies & FAQ

Hiya!! I hope you find your answer here – if you don’t, please get in touch via the contact form at the bottom of the page.

Australian Postage 

I charge $7.50 flat rate postage anywhere in Australia. Simples!  If your purchase is over $100, your postage will be free – automatically. Totes cool – yay! (Oh, also – all purchases from the Bananas For Mangoes designer collection automatically receive free postage. I know, right?)

If for any reason you are charged postage incorrectly, please contact me  – I can check it out quickly and refund you if needed. The perks of being a one woman band.  All parcels include tracking (I’ll include your tracking number in your completed order email).

I post via Australia Post – who advise that a standard parcel can take up to a week to be delivered. However – I have had some parcels take up to two weeks. If your parcel doesn’t arrive within two weeks in Australia – please contact me so I can help. You may need to allow more than the usual time during busy holiday periods such as Christmas.

Turnaround Times

PLEASE NOTE, THE ABOVE TIMEFRAMES ARE FOR POSTAGE TIME, NOT PROCESSING TIME. Aha – did all that CAPS lock biz get your attention? Awesome. All of my super-fabulous Kablooie items are made to order, with a processing time of up to 3 weeks from order to postage.

Some pre orders take up to 4 weeks when they require fabric to be ordered in. If its important that you receive an item by a certain date, like for a birthday or an important event – please contact me to see if this will be possible.

I also offer express postage for $10 at checkout – but again, please remember that THIS IS FOR POSTAGE TIME ONLY, NOT SHORTER PROCESSING TIME.

Okay, I think I’m done with the caps lock button now. hehe.

 

International Postage

International postage is $15 for the US and Canada, and $20 for most other countries. If your country is not listed please contact me for a quote. Don’t forget some countries charge customs or other fees on your order, and these are not included in the product or postage cost which I charge you. Any extra charges are outside of my control – please ensure you understand this before purchasing – as I don’t want you to experience any rude shocks.

International postage can take from 2 – 6 weeks depending on where you are located. Tracking is not available on International parcels.

I do not accept returns (including return to sender) based on additional taxes or charges being applied in your country after I have shipped your product.  Thanks so much for your understanding.

Returns and Exchanges

PLEASE REMEMBER BEFORE ORDERING – FIT IS GENEROUS AND YOU SHOULD SIZE DOWN RATHER THAN UP.

Every single Kablooie product is pretty awesome (I think!), and is handmade.  There will be small differences in pattern placement and slight variations as each item is individual and not mass produced.
Because of this, I am unable to accept returns only for a change of mind once you have checked out –  so please do select carefully.

If your product is waaay different to it’s description, or there is a genuine problem with the quality of your item – please contact me to discuss. I do want you to love your purchase so I’ll work hard to make sure this happens!

Ple check the sizing charts below before ordering. I am happy to exchange for size if your garment doesn’t fit, if you return it to me within two weeks of receiving it. Postage of your new garment back to you is complimentary! Please contact me for the return postage address via the contact page.

 

Sizing

Children’s Sizes

Children’s sizes are based on the Australian Standard sizing for children. Waist and length measurements are shown below for your reference. All skirts are designed to come to the knee or just below, depending on the child’s height. All boys shorts come to the knee or just below. All kids clothing is designed to be relaxed fit and elastic waisted, and size should generally match age.

** UPDATE – sizes 7-10 have recently been added to the children’s range – sizing will be added here as soon as possible.  In the meantime if you have specific questions about these, sizes, please contact me via the CONTACT page.  Thank you!!

Measurements – Children’s Skirts/Shorts sizes 1-6

Centimetres (Metric) Size 1 Size 2 Size 3 Size 4 Size 5 Size 6
Waist (approx.) 46cm 48cm 51cm 53cm 54.5cm 56cm
Skirt Length 22cm 25cm 27cm 30cm 34cm 38cm
Shorts – unisex (approx.) 20cm 20.5cm 26cm 28.5cm 32.5cm 35cm

 

Children’s Dresses

Dresses are A-line tunic style, with a slimmer silhouette than ladies dresses. Children’s dresses have a button closure at the back and come to around the knee or just above.

Centimetres (Metric) Size 1 Size 2 Size 3 Size 4 Size 5 Size 6
Chest (armpit to armpit) 58.4 61 62.5 63.5 66 67
Front Length (neckline to hem) 40.6 43.2 45.7 48.3 53.3 60
Side length (armpit to hem) 33 35.5 38 40.6 44 48.3

Ladies Skirts

All ladies regular skirts are 55 cm length. This is approximately knee length, depending on your height.  All ladies midi skirts are 65 cm length. This is approximately mid calf, again depending on your height.  If you’d like your skirt length varied – just pop it in the notes section at checkout. Please note any skirt longer than 50cm falls into the midi category. For the Bananas For Mangoes collection, maxi skirts are 85cm, falling approximately to the ankle.

Centimetres (Metric) Size 8 Size 10 Size 12 Size 14 Size 16 Size 18
Fits waist between 63-70 70-85 75-90 80-95 85-100 90-110
Length (Regular – knee) 55 55 55 55 55 55
Length (Midi – mid calf) 65 65 65 65 65 65

 Please keep in mind that skirt waist measurement is for an elasticized waist, so it has more give. I’ve tried to give a waist range that the elastic will fit. My advice is size down rather than size up, or your skirt will be too big.  If your size is not listed please contact me about a custom order!

 

Ladies Tops and Dresses

Ladies tops are designed to be a generous, relaxed boxy fit, and are made from a woven cotton with no stretch. PLEASE SIZE DOWN RATHER THAN UP, especially if you are between sizes.

Average body measurements for each size are below, as well as approximate measurements for the width and length of the top when lying flat. Please note measurements are average only and don’t represent every shape and size. In general if you fit a size normally in a relaxed fit, that’s the size you should fit here.  If you’re used to a slim fit, I suggest you SIZE DOWN, as these clothes are not made to be slim fitting.  As with skirts, most feedback is that sizing is generous, so size down rather than up if you are unsure.

Centimetres (Metric) Size 8 Size 10 Size 12 Size 14 Size 16 Size 18/20
Bust (shirt/dress) 80 84 92 100 110 122
Waist (shirt/dress) 62 66 74 82 92 104
Hips (shirt/dress) 86 90 98 106 116 128

PLEASE NOTE – you can request a small adjustment to dress or shirt length (5 -15 cm).

For custom made items or made to order items, if you would like your garment with an adjusted waist or length, please put this in the notes at checkout. For example, if you are purchasing a size 1 for an 18 month old and would like a slightly roomier waist, let me know this and I will add 1/2 an inch for you.

I can custom make garments in larger sizes, subject to availability of fabric – please contact me to discuss. Larger sizes may come with an additional cost. When custom making, I will usually ask you for waist, waist to knee (or preferred garment length), mid thigh circumference, and back crotch to waist measurements.

Reviews

I’d love to hear what you think of my products – like, I’d REALLY love it!  You can read other customer’s reviews and then write your own, on my REVIEWS page. You can also review individual products on each product page!

VIP Mailing List

Want to know all the inside goss, as well as getting early sneak peeks of new products, exclusive launch invitations and general fun stuff? Join my VIP group today  HERE  or via the VIP sign up page. Oh, you also get $5 off your first order online – say whaaaat?

Out of Stock/Restocking

All of my items are made to order –  stock numbers listed are based on the fabric I have available, as well as how many items I can practically prepare and post out to my customers in a timely way. If the item you require is out of stock, please contact me via this site or on Instagram/Facebook. If I do have fabric available, I will be able to tell you when the next restock is planned. In general I will restock once a month.

Privacy Policy

I value your privacy. Any of your personal details which you provide to me will be kept private, and will not be passed onto a third party without your express permission. I will only send you emailed communications about your purchases from me, or in response to questions from you. I won’t send you any promotional material if you haven’t given me express permission by signing up to my VIP mailing list.

If you provide any reviews or feedback which is not provided publicly on my website (eg if it is provided via email or social media), I will ask your permission before publishing it. Please contact me if you are concerned about your privacy in any way.

Kablooie Store is a Registered Business in Australia – ABN 32 457 385 234

Still need help? CONTACT ME!